Booking, Billing & Payment

  • The fastest and most efficient way to get a quote for our condo cleaning services is through our online system. Click the "Get Instant Quote & Book" button located at the bottom of your screen. This tool provides you with a quick and accurate estimate, along with availability information, all in just a few clicks. While you can certainly call us about our cleaning procedures and check general availability, etc. over the phone, we recommend using our online quoting tool for a precise and instant quote. Our online quote system is designed to give you all the information you need rapidly and effortlessly, and once you have your quote you can immediately proceed to book your cleaning appointment if you wish.

    Email Quote Requests: You can also request a quote via email, but please note that the response time for email inquiries may be up to 24 hours.

  • Simply click on the "Get Instant Quote & Book" button located at the bottom right corner of your screen. Our online system allows you to choose the most convenient date and time for your cleaning, ensuring the process fits seamlessly into your schedule. Complete your booking with a secure online payment. For your safety and convenience, we do not accept payments over the phone. Our online payment system is designed to be safe and user-friendly.

  • No, all bookings must be completed online however you may call in to clarify details.

  • Give us a call or text (437) 888-2936, or send an email to hello@hausly.ca.

  • Upon booking, you're required to provide credit card information or opt for E-transfer. Your card is charged on the same day after we review and verify your booking details like square footage, and the number of bedrooms and bathrooms. A receipt is then emailed to you. For E-transfers, payment must be sent within 30 minutes of booking to our specified email address, ensuring your booking is finalized. A receipt will then be sent to your email.

  • Booking and payment in advance with Hausly not only confirms your commitment but also secures your spot in our schedule. We maintain a strict no-cancellation policy on our part and guarantee our presence as scheduled. Our reputation for showing up and delivering 110% is supported by our reviews and referrals. Once you're booked with us, you become our priority.

  • We accept all major credit cards, visa debit, e-transfer. Our online payments are processed by Stripe and though a fully secure 256-bit SSL protocol. In addition, we have full extended validation SSL security as well.

  • You can enter your discount code in the final section of our online booking form, right above “Confirm Booking”.

  • Yes. You may email us directly at hello@hausly.ca or fill out this form. An estimate will be delivered to your email within 12 hours where you have the ability to decline or accept.

  • Tips are always appreciated, but your cleaning service will always be great no matter what.

  • There are 2 ways to leave a tip:

    Tip can be left as cash to the cleaning pro in person during the service.

    Send via e-transfer to your cleaners email address.

  • We're not able to modify invoices to reflect tips paid online or in cash prior or post cleaning. You may use the final receipt from Stripe which the full amount paid at booking will be shown.

  • If it’s an urgent situation please give us a call at 437-888-2936 to discuss. We’ll try our very best to help out!

  • The date/time you're looking to book for is not available for any of the following reasons:

    Fully booked day(s)

    Holiday

  • You can try running a google search of your address and unit number, your floor plan or other specifications may be viewable.

  • On our end this information is crucial to the cleaning time your home will require. We can’t assume a 1 bedroom + 1 bathroom unit is less than 600 sq ft. when it is actually over 1100 sq ft, that’s a huge gap, which affects cleaning time significantly.

  • This will depend on the condition and size of your home. We like to be thorough while also working within a reasonable time frame. Typically, our minimum cleaning time for Moving and Deep cleans is 3 hours and up to 5 hours for a home over 1,500

  • 1-2 cleaners is our standard. For homes with square footage over 1,300 1-3 additional cleaners will be added.

  • Yes. When booking a cleaning on behalf of others (a client, tenant, family, friend, etc.) please make sure to leave their contact info in the "Notes".

  • Monday | 8a.m.–6p.m.

    Tuesday | 8a.m.–6p.m.

    Wednesday | 8a.m.–6p.m.

    Thursday | 8a.m.–6p.m.

    Friday | 8a.m.–5p.m.

    Saturday | 9a.m.–4p.m.

    Sunday | closed

  • Rescheduling - You can reschedule your appointment up to 24 hours before your scheduled time without any additional cost. Please email hello@hausly.ca with your full name and appointment date.

    Cancellation - For cancellations made more than 24 hours before the appointment, we will issue a refund minus a $15.95 processing fee. If cancelling less than 24 hours before your appointment, we will retain a 50% service fee of your pre-payment. The remaining 50% will be refunded, minus the $15.95 processing fee.

    Lock-Outs - In the event our cleaners cannot start the job due to a lock-out or being turned away, a 50% service fee from the pre-payment will be retained. The remaining amount will be refunded, minus the $15.95 processing fee.

    Hausly Cancellation - If we terminate a job due to non-compliance with health and safety guidelines, a 25% refund of the total service fee will be provided, minus the $15.95 processing fee.

  • Even if you've never used a cleaning service before, if you have ever ordered a pizza online or used Uber, you'll be right at home. Having your home professionally cleaned is not only one of best feelings you can get for a couple hundred bucks, but is also one of the best ways to free up more time to spend doing the things you love. We're incredibly proud to provide such great benefits to so many awesome people.

Services

  • When booking a Moving Clean, you can expect an all inclusive service. This is our most detailed package and includes detailed cleaning of:

    interior & exterior appliances

    interior & exterior cupboards and drawers

    interior glass windows

    baseboards and spot wall cleaning

    floor cleaning

    This clean is intended to turn the home someone once lived in, into its original state and ready for new tenant/homeowners.

  • When booking a Deep Clean, you can expect a detailed cleaning of:

    interior & exterior kitchen appliances(kitchen fridge interior only, interior dishwasher, interior microwave, interior oven)

    exterior cupboards and drawers

    interior glass windows

    baseboards and spot wall cleaning

    floor cleaning

    furniture & decor cleaning

    deep clean of bathroom

    all doors, frames & tracks

    garbage & recycling removal

  • We don’t offer outdoor cleaning services.

  • For furnished homes requiring a turnover cleaning service, you should book our Moving clean and add on “Additional Cleaning Time (1 hour)” for wiping down furniture and decor. This option is preferable over booking a Deep clean because it includes thorough tasks like cleaning all appliance interiors(including laundry appliances, freezer, oven drawer), closets, and interior bathroom cupboards, which are not part of our Deep clean. With the extra hour, we take care of cleaning any rugs, decor, and account for cleaning kitchen cupboards/drawers with dishes/cutlery placed inside.

  • There are occasions when a unit may present unique challenges that require special attention (ex. excessive residue on surfaces, behind appliances, or other unusual situations). If your unit has been subjected to unusual circumstances (like infestations leading to fumigation residue, unusual substances coating surfaces, bio-hazardous waste, hoarding, etc.), please reach out to us before booking your cleaning appointment. We'll discuss the specific condition of your unit to assess whether our services are suitable and what special preparations might be necessary. It’s safest not to assume that our cleaning services will cover these unique situations. By contacting us in advance, we can save you potential headaches and ensure that we are fully prepared to handle your specific needs.

  • Dish Handling: We do not put away dishes to avoid breakage and misplacement.

    Pest-Related Cleaning: No cleaning in spaces with active or treated infestations (e.g., bed bugs, cockroaches) or pest droppings.

    Health Hazards: We avoid homes with contagious illnesses, excessive bodily fluids, severe mold/mildew, or excessive clutter posing a danger to staff.

    Appliance Movement: We do not move large home appliances. If you need cleaning around or behind these items, please move them before our cleaning session.

    Hood Fan Filter Cleaning: We clean structurally stable hood fan filters only. Due to their susceptibility to breakage, thin wired are recommended to be replaced for health and safety reasons.

    Chemical Use: No use of harsh chemicals like bleach or ammonia.

    Physical Limitations:

    • Ladder use is restricted to 3’ high (3-step ladders only).

    • We do not lift/move items over 100 lbs or move large home appliances.

    Specialized Cleaning Exclusions:

    Deep Clean Exclusions:

    • Interior freezer and oven drawer cleaning.

    • No fireplace cleaning, laundry services, or cleaning in areas under major construction.

    • We do not clean cars, garages, or do outdoor work (including lawn care, gardening, barbecue cleaning, snow removal).

    • Ceiling cleaning is limited to dusting corners and moldings only.

    • No refinishing of hardwood or grout, or floor stripping, waxing, or buffing.

  • Hausly specializes in heavy-duty cleaning and primarily uses chemical-based products. As an alternative we proudly offer Organic Cleaning as an Add-On for those who prefer natural cleaning solutions. This add-on features organic, clean, and scent-free products, ideal for individuals with sensitivities to chemicals or scents, or health conditions like respiratory issues or skin sensitivities. Due to the nature of these organic products, they may not act as quickly as their chemical-based counterparts and thus, the cleaning time might be slightly longer.

  • Yes. All liquids, tools and fresh cleaning cloths, specialty tools and equipment are included with every cleaning.

  • Cleaning liquids, stainless steel polisher, HEPA filter vacuum, mop with washable microfibre mop pad, fresh colour coded microfibre cloths and 6’ super duster.

  • When performing Deep cleaning services in lived-in homes, we may take close-up photos. These are limited in scope to protect your privacy. Wide-scale photos of your living space are avoided. We firmly believe in and adhere to the principle of consent and want you to feel secure knowing that your privacy is respected at all times. Our team is trained to handle such situations with utmost discretion and professionalism. Unless explicit consent is granted, our team refrains from recording or photographing your private space. In instances where our cleaners encounter an item, fixture, or appliance with pre-existing damage, we may document this before proceeding. This is done to ensure clear communication and avoid any misunderstandings regarding responsibility for damages.

Preparations & Cleaning Day

  • Yes. We’ll remind you with an email or text message where you'll have the opportunity to confirm, re-schedule or cancel your cleaning. Reminders are sent:

    72 hours prior to appointment and;

    24 hours prior to appointment

  • Upon arrival for the first cleaning, you would give a quick tour letting your cleaner know what you'd like them to focus on (if not stated in booking notes), and anything we should be extra careful with. It's very straight forward for us but we want your experience to be comfortable and gratifying at the end of the day.

  • That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home.

  • To make our house cleaning services more efficient, we ask that the home is cleared out entirely and lockbox information is sent to us prior to cleaning date.

  • For Deep cleans we ask that the home is tidied(loose items cleared off all floors, kitchen sink emptied, and window blinds left open. If you’d prefer us to use your vacuum please leave out and fully charged. For unit access by lockbox we ask that lockbox code and lockbox location information is sent to us prior to cleaning date.

  • Yes. You must arrange with your buildings concierge to receive or issue any keys to Hausly. If you are providing a lockbox please make sure to specify its location and code instructions when booking.

  • Additional cleaning time may be added to your bill if we’ve determined the home is not in average condition(cluttered floors and furniture/ full kitchen sink/extreme neglect). In most cases this is because the lack of cleanliness required more time to begin with, or inaccurate information was submitted at time of booking.

  • We treat you and your home with complete respect. If something does unexpectedly break, we will notify you instantly and do our best to either repair or replace that item. Our cleaners are all fully insured, so claims are filed when appropriate.

  • Yes, 100%. Our only goal is to come in and do what we’ve all agreed to, which doesn’t include eating your food, taking a shower, borrowing your possessions, etc. The only things that will be gone are garbage and recycling!

  • Yes. All our company & cleaners are fully insured so you incur no liability in the event of an accident or job-related injury in your home. We take our reputation in the community very, very seriously!

  • About 30 minutes to 1 hour before we complete cleaning, we'll send you a text message. This heads-up gives you time to return to your condo unit for a walk-through inspection. During the walk-through, you'll have the opportunity to inspect our work and give us your thumbs up upon completion. This step ensures that you're completely satisfied with the cleaning service provided. We understand that sometimes you might not be available for a walk-through. In these cases, we offer a 72-hour clean guarantee. If you can't be present for the walk-through, just let us know in advance in your booking notes. Additionally, we can send photos or videos of the cleaned unit. These are typically delivered by the end of the day via a dedicated Google Drive folder, allowing you to review our work at your convenience.

After Care

  • The best place to submit a review is on Google! Because cleaning is a very personalized and subjective service, we highly encourage our customers to give us feedback so we continually customize your service. The feedback we receive helps us to serve you better, correct any problems and give praise to the cleaners who meet and exceed expectations. You can also submit feedback at hello@hausly.ca.

  • Quality complaints must be submitted within 72 hours of cleaning to be eligible for re-clean. We will return for re-clean of the missed areas/items within 48 hours. Please reach out to us by phone at (437) 232-8505 or by email at hello@hausly.ca to discuss and arrange a free re-clean.

  • Tasks not included on Moving Clean, Deep Clean or Add-On Service checklists

    Homes not in average condition (e.g. biohazards, hoarding, etc.)

    Extra services not booked for original appointment

    Post-construction & post-renovation dust removal not added to booking prior to cleaning date

  • Yes. Please emails us with your name and address so we can resend your paid invoice within 48 hours.